Customer care | A excelência de uma exportadora de café se faz com a satisfação do cliente | Atlantica
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Customer care | A excelência de uma exportadora de café se faz com a satisfação do cliente

por abr 6, 2020Coffee43 Comentários

Com 20 anos de experiência no mercado nacional e internacional, a Atlantica Coffee é uma exportadora de café que está em constante busca por entender as características sensoriais que cada indústria busca. 

Entretanto, além da qualidade dos grãos, não existe nada mais valioso para um exportador de café do que um bom relacionamento com os seus clientes e atendê-los bem vai muito além da resolução de problema que eles possam ter.

A Atlantica Coffee preza pelo compromisso com os clientes, por relacionamentos duradouros e transparentes e, dessa forma, a existência de um departamento totalmente dedicado à isso se tornou imprescindível em nossa empresa.

O Customer Care é um dos principais diferenciais da Atlântica como uma exportadora de café referência em excelência no Brasil.

Seu objetivo é  atuar na esfera estratégica, tática e operacional de forma a atender cada cliente como se fosse único, otimizando as demandas pós-venda e as solucionando com rapidez. 

Suporte total pós – venda

O customer care da Atlantica Coffee é dedicado exclusivamente para atender todas as demandas e possíveis dúvidas do cliente após fechar um negócio de café, orientando nas etapas e documentação do processo e dando-lhe suporte nas eventuais demandas e alterações para a exportação de café.

Todo o contato entre o cliente e a Atlantica Coffee é realizado pela equipe de Customer Care a partir da emissão do contrato até parte do processo de embarque.  O customer care da Atlantica Coffee, uma das maiores exportadoras de café do Brasil, oferece um completo suporte pós-venda ao cliente em todos os processos, que vão desde o acompanhamento do envio de amostras, instrução e previsão de embarque, prontidão do café, etc.

Customer care: a busca contínua pela satisfação total dos clientes

Sempre focados em fornecer a melhor experiência aos nossos clientes, o customer care tem uma importância ainda mais significativa de realizar o mapeamento, a organização e a criação de táticas para aumentar a quantidade de clientes totalmente satisfeitas com o nosso serviço prestado e café comercializado.

A Atlantica Coffee acredita que trabalhar cada vez mais próximo dos clientes ajuda a otimizar os processos e fidelizar nossos clientes, já que são conduzidos com mais fluidez.  Além do que, é a garantia de estar mais comprometido e oferecer excelência nos serviços de exportação de grão de café. 

Por que criamos o Customer Care?

A Atlantica Coffee se preocupa em agregar valor aos seus cafés, não somente na excelência da qualidade dos grãos, mas também no nível de serviço ao cliente. Dessa forma, em um mercado comoditizado, o customer care deve ser tratado com a devida importância.

A ideia de criar o setor de customer care na Atlantica Coffee surgiu em 2018 com o intuito de permitir ao cliente vivenciar as melhores experiências com nossa exportadora de café, de maneira transparente, resumindo em relacionamentos duradouros e total transparências nas informações apresentadas.

Dessa forma, o cliente recebe toda as instruções necessárias relacionadas às amostras de pré-embarque e embarque, documentação, bem como qualquer outra solicitação especial.

Vantagens de poder contar com um Customer Care em uma exportadora de café

Com o passar dos anos, os clientes se tornaram mais exigentes e criteriosos, não bastando somente satisfazer suas demandas por qualidade de café. Muito mais do que preço e qualidade, os clientes buscam em uma exportadora de café vivenciar experiências positivas no processo pós-venda, principalmente quando se trata na excelência do atendimento.

Muito além de resolver problemas, o objetivo da equipe de customer care é oferecer atendimento personalizado e que antecipe as necessidades de cada cliente, além de resolvê-las com prontidão.   A agilidade no retorno ao cliente, cordialidade, prontidão, transparência nas informações, antecipação de eventuais problemas e qualidade na comunicação prestada precisam ser alguns dos vieses de excelência de uma exportador de café.

O customer care se encaixa perfeitamente diante dessa necessidade, isso porque, a satisfação do cliente envolve todos os momentos da jornada, na qual a empresa deve garantir a melhor experiência de atendimento.

Dessa forma, o customer care ao mesmo tempo em que oferece todo o suporte ao cliente e garantia de uma experiência de atendimento memorável, permite que seu público-alvo dê as diretrizes para o processo de relacionamento, pois, assim, será o mais personalizado possível.

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