Customer Care | The excellence of a coffee exporter is built on customer satisfaction | Atlantica
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  1. Início
  2. /
  3. Coffee
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  5. Customer Care |...

Customer Care | The excellence of a coffee exporter is built on customer satisfaction

por abr 6, 2020Coffee104 Comentários


With 20 years of experience in national and international markets, coffee exporter Atlantica Coffee continually endeavors to understand the sensory characteristics that every industry seeks.


However, in addition to quality beans, nothing is more valuable to a coffee exporter than a good relationship with its customers. Good customer service goes far beyond merely solving any problems that may arise.


Atlantica Coffee cherishes our commitment to our customers, formed by long-lasting, transparent relationships. The existence of a department exclusively dedicated to customer satisfaction is essential to our company. 


Customer Care is one of Atlantica’s main differentials as a coffee exporter reference in excellence in Brazil.


Customer care acts in the strategic, tactical, and operational spheres in order to serve each customer as if they were our only customer, optimizing after-sales needs and solving them quickly.


Full after-sales support


Atlantica Coffee’s Customer Care team is exclusively dedicated to responding to any possible issues that a customer may have after closing a sale, guiding them through each step of the process (and its requisite documentation) as well as providing support for possible requests or changes for coffee exports.


Our Customer Care team facilitates all contact between the customer and Atlantica Coffee, from the issuance of the contract to the shipping process.


The Customer Care team of Atlantica Coffee, one of Brazil’s largest coffee exporters, offers full after-sales customer support, accompanying sample shipments to shipping instructions and forecasts, coffee readiness, and more. 


Customer Care: In search of total customer satisfaction


Beyond providing the best possible experience to our customers, customer care plays an even more crucial role in mapping, organizing, and strategizing to increase the number of customers satisfied with the service and coffee we sell. 


Atlantica Coffee believes that working closely with customers helps to optimize processes and increase customer loyalty. Above all, it is the measure of our commitment to excellence in the exportation of coffee beans. 


Why did we create a Customer Care department?


Atlantica Coffee seeks to add value to its coffees, not only through the excellence of its beans, but also in its level of customer service. In a commoditized market, customer care must be treated with due importance. 


The idea of creating a customer care department at Atlantica Coffee arose in 2018 with the goal of providing customers with the best possible experiences with our coffee exporter, characterized by long-lasting relationships and total transparency of information.


To this end, customers receive detailed information on pre-shipment and shipment samples, documentation, as well as any other special requests. 


Advantages of having Customer Care in a coffee exporter


Over the years, customers have become more discerning. In selecting a coffee exporter, customers consider more than coffee prices and quality: they look for a company that will provide a positive after-sales experience and, in particular, excellent service. 


The customer care team does more than just resolve problems: their goal is to offer personalized attention that anticipates the needs of each customer and meets them promptly.


Flexibility, cordiality, promptness, transparency, and the anticipation of potential issues in working with customers need to be some of the markers of excellence for a coffee exporter. 


Customer care responds to these needs. Customer satisfaction involves all moments of the journey, during which companies must guarantee the best service experience.


Customer care not only provides full customer support and ensures a memorable service experience, it allows your target audience to guide the relationship process, thus making it as personalized as possible.


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